Refunds & Cancellation

1. Free trial

Every account starts with a 14-day free trial. No card is required to start it, and nothing is charged unless you choose to subscribe.

2. Cancelling your subscription

• Cancel at any time from Dashboard → Billing → Cancel subscription. No email or phone call is needed.
• Cancellation stops the next renewal. You keep full access until the end of the period you have already paid for.
• Scheduled follow-ups continue to send until access ends, then pause. Your data remains available for 30 days in case you come back.
• If you would rather delete everything, use Settings → Privacy & data → Request erasure.

3. When we issue a refund

We will refund you in full in these cases:

• Accidental or duplicate charge — refunded in full, always.
• Unused subscription — you were charged for a new period and have not sent any follow-ups in it, and you write to us within 7 days of the charge.
• Service failure on our side — a sustained outage or defect that prevented your follow-ups from sending, and we could not resolve it. We refund the affected period on a pro-rata basis.
• Unauthorised charge — a payment you did not authorise, once verified.

4. When we don't

• Partly used billing periods where the service worked as described.
• Annual plans after 30 days from the charge, except where a refund is required by law.
• Accounts terminated for breach of the Terms or the Acceptable Use Policy.
• Deliverability outcomes: we cannot refund for spam placement, recipient blocks, or your provider throttling your mailbox, since those are controlled by your email provider.

Nothing here limits any right to a refund you may have under the consumer law that applies to you.

5. How to request a refund

Email [email protected] from the address on the account with your invoice number and a one-line reason. We acknowledge within 1 business day and decide within 5 business days.

6. How refunds are paid

• Refunds are issued to the original payment method only.
• Once approved, we submit the refund within 3 business days. Your bank or card issuer then typically takes 5–10 business days to post it.
• Refunds are made in the currency of the original charge; we are not responsible for exchange-rate movement or your bank's foreign-transaction fees.
• Applicable taxes are refunded along with the fee.

7. Chargebacks

Please contact us before raising a chargeback — it is faster. Accounts with an open chargeback may be suspended until it is resolved.

8. Contact

Sequenzo AI, Bengaluru, Karnataka 560001, India — [email protected]